Click & Collect

You can return your products in two easy ways. Request a return online Go to Order History in My Account, select the products you want to return and place a return request. Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgment receipt. We’ll check your returns and credit your refund to your card, bank account or wallet within 2-7 business days. If you’ve paid by cash, you’ll receive a refund to My Credit in your account. Guest users who have paid by cash will receive a Refund voucher. Return to Store Wrap your products in their original shipping packaging and bring them along with your invoice to any Max store, where an authorized staff member will take your package. After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund, or a refund to My Credit in your account if you're a registered user. If you’ve paid by card/ wallet, you can receive a refund to your card/ wallet.

You can cancel your order in the following ways: - Go to ‘My Account’ on our website/App to initiate cancellation. If your order has already been dispatched, then please call us on 1800-123-1444 and we will assist you in this regard.

Once the order is delivered to the store, you will be notified via SMS & email to visit the store and collect the product.

If you haven't received an email or SMS, please contact us between 10:00 AM and 10:00 PM, 7 days a week.

Each store has a dedicated area for collections and has signs which direct you to the collection point. Alternatively, any of our staff will be happy...

Once you get your SMS and email confirmation, you can visit to your chosen store as per the store opening timings. Please check the opening times of...

We’ll hold your order in store for 14 days, after which we’ll initiate your returns and process your refund. If you've paid by card, wallet or NetBank...

Yes, that’s not a problem. However, they will need to bring: The confirmation email or the text message you receive for the order confirmation along w...

You need to bring the following with you to collect your order: Your confirmation email or the text message you receive for the order confirmation alo...

We'll send you an email as well as a SMS when your order is ready for pick up, confirming your chosen store and all of the details needed to make your...

Click & Collect is a pre-paid service meaning we only offer collection for orders placed using a Debit or Credit card, NetBanking, Wallets, Credit Not...

Unfortunately, you can't change your pick-up store. You must pick up your order at the store you originally selected. If you’re unable to pick up your...

When you place your order, you’ll be able to select a store that’s convenient for you from a list of stores available for your order. The name of your...

Click & Collect service is complete free of charge.

Here’s what you need to do to place a Click & Collect order: Find the products you want to buy by searching for them or by browsing our catalogue. Add...

Click & Collect is a convenient and complimentary service which allows you to shop and pay for your order on our website, select one of our participat...